Refund Policy

At AI Chat Assist, we strive to deliver the best AI-powered chatbot services to our customers. However, if you are not satisfied with your purchase, we're here to help.

1. Requesting a Refund

To initiate a refund, please contact our support team exclusively via email at: [email protected] All refund-related communications and processing will be handled only through email for proper documentation and support tracking.

2. Refund Processing Time

Once a refund request is received and approved, the processing may take up to 18-20 business days. Please note that timelines may vary based on your payment provider or banking institution.

3. Refund Type

Refunds may be full or partial, depending on the nature of the case and the services used. Each request will be carefully evaluated before the refund amount is finalized.

4. Important Notes

Refund requests must include a valid reason and any relevant supporting details. We reserve the right to assess each refund request individually based on the nature of the issue. Refunds are applicable only under specific circumstances such as service failure, double payments, or unauthorized transactions.

5. Need Help?

For any issues, concerns, or follow-ups related to refunds, please reach out only via email at [email protected] Our support team will do their best to resolve your concern promptly and fairly.